Cancellation & Rescheduling Policy

Hunts Greenworks Ltd – Cancellation & Rescheduling Policy

1. General Cancellations

To cancel or reschedule a booking, clients must provide at least 24 hours’ notice before the scheduled appointment time.

• More than 24 hours’ notice:  

  No charge.

• Less than 24 hours’ notice:  

  A £20 late‑cancellation fee will apply to cover lost time and travel planning.

• No‑shows (no contact before arrival time):  

  The full minimum call‑out charge of £30 will be invoiced.

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2. Machinery Repairs & Workshop Bookings

When a machine is booked in for repair or service:

• If cancelled with less than 24 hours’ notice:  

  A £15 workshop slot fee applies.

• If the machine is not available for collection/inspection at the agreed time:  

  A £15 wasted journey fee applies.

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3. Grounds Maintenance & Larger Jobs

For full‑day or multi‑day work (e.g., fencing, clearance, hedge reductions):

• 48 hours’ notice required for cancellation or rescheduling.
• Cancellations with less than 48 hours’ notice may incur a fee of up to 50% of the quoted day rate, depending on materials ordered and time reserved.

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4. Weather Conditions

Outdoor work is weather‑dependent. If conditions make the job unsafe or impractical:

• Hunts Greenworks Ltd may reschedule at no cost to the client.
• If the client insists on cancellation rather than rescheduling, the standard cancellation terms apply.

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5. Repeat Cancellations

Clients who cancel or reschedule three times within a 6‑month period may be required to pay a non‑refundable deposit for future bookings.

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6. How to Cancel

Cancellations must be made via:

• Text or call  
• Email  
• Facebook/Whatsapp

A cancellation is only confirmed once acknowledged by Hunts Greenworks Ltd.

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7. Fairness & Discretion

I understand that emergencies happen. Fees may be waived at my discretion in genuine circumstances”